Frequently Asked Questions
Everything you need to know about our artisan-made home goods.
What makes The Citizenry products unique?
We travel the world to partner with master artisans, combining modern design with traditional techniques. Each piece is handcrafted in small batches using the highest quality, locally sourced materials.
How do you ensure fair wages and ethical production?
We are committed to fair trade standards. By cutting out the middleman, we are able to pay our artisan partners prices that are typically 2-3 times the fair trade minimum, ensuring sustainable livelihoods for their communities.
What is your shipping policy for oversized furniture?
Large furniture items are shipped via white-glove delivery to ensure they arrive safely. This service includes professional assembly and removal of all packaging materials.
What is your return policy?
We want you to love your home. If you are not completely satisfied, we accept returns on most items within 30 days of delivery. Items must be in their original condition and packaging.
How should I care for my handcrafted textiles?
Care instructions vary by material. Generally, we recommend dry cleaning for wool rugs and pillows, and cold machine washing on a delicate cycle for our organic cotton bedding.
Do you offer swatches for upholstery and rugs?
Yes, we offer complimentary swatches for our most popular rugs and made-to-order furniture collections so you can experience the texture and color in your own space before purchasing.